Frequently Asked Questions
How do I place an order online?
Ordering online at Finelinens.com is as easy as 1, 2, 3! Please browse through our selection of luxury linens, towels, and tablecloths. Once you select an item, add it to your shopping cart. You will be able to view your order at the top of the page. If you decide to remove an item, please click the remove button from the cart and your order will automatically update.
If you have any questions or would like to place your order over the phone, please call us at 212-737-2123 or 877-454-6366. A customer service representative will be available to assist you 24 hours a day. You can also email us at contact@finelinens.com or select the Chat Now icon at the top of the webpage to speak with a live customer service representative.
Will I be charged Sales Tax?
Items that are shipping to 17 US States will now be charged tax on your order. Please see the list - Arizona, California, Colorado, Connecticut, Georgia, Illinois, Maryland, Mass, Michigan, Minnesota, New Jersey, New York, North Carolina, Penn, South Carolina, Washington, Washington, DC
What forms of payment do you accept?
Finelinens.com accepts PayPal and the following credit cards: American Express, Visa, MasterCard, and Discover. According to their policy, all credit cards must be charged within 7 days after placing an order, including custom orders that take longer to ship. PayPal and international credit card orders are charged the same day. Please contact us if you have questions about our payment policy.
Gift Cards have to be used within 2 years of being issued.
How can I change or cancel an existing order?
After you have placed an order online and received your order confirmation number, you will not be able to make changes on our website. To change or cancel an order prior to shipment, please contact customer service at contact@finelinens.com or via phone at 212-737-2123 or 877-454-6366.
Please be advised that orders are processed quickly and we are unable to change or cancel your order once it is in the shipping phase. Please see our return policy for options after your order has been shipped. All orders are charged at the time the order is placed to ensure a quick delivery. Custom or Special orders cannot be returned (***We also reserve the right to change or cancel any order we deem necessary whether that be a price issue or some other issue that may arise.)
If I’m a decorator can I apply for a discount?
Finelinens.com is pleased to offer discounts to qualified interior designers, architects, contractors, and commercial organizations.
To Apply for our Trade program please fill out the appropriate forms on the link below
https://www.finelinens.com/to-the-trade
Once we receive this we will give you a coupon code that you can use online for all your future orders. Please note rewards points cannot be combined with your discount as well as any oversize items like Furniture will incur an additional cost
Where do I send comments and feedback to?
We welcome all comments, suggestions, and ideas that will make your online or in-store shopping experience more enjoyable. Tell us how we can help by contacting Fine Linens at contact@finelinens.com. We would love to hear from you!
What is the Fine Linens Privacy Policy?
As our online customer, you can be assured that the security of the information you provide is of the utmost importance to us. We will treat your credit card number and personal data with the same high standards of confidentiality that we provide our in-store customers. A dedicated 128-bit encrypted server utilizing the latest industry-standard E-commerce technology ensures that your credit card and personal identification information is secure in transmission. We will never sell or exchange information about our online or in-store customers to third parties.